CUP'O | Privacy Policy

Privacy Policy

At CUP'O Coffee Inc., your privacy is important to us.

This Privacy Policy explains what personal information we collect, how we use it, how it is protected, and the choices you have regarding your data when you visit our website or make a purchase (the “Service”).

By using our website, you agree to the terms described in this Policy.

1. Information We Collect

Personal Information You Provide

We may collect the following information when you place an order, create an account, or contact us:

Name
Email address
Phone number
Billing and shipping address
Payment details (processed through secure third-party payment gateways)
Order history
Account login information

Automatically Collected Information

When you browse our site, we automatically receive:

IP address
Browser type and device information
Pages visited and time spent on the site
Referring and exit pages
Data collected through cookies, pixels, or similar tracking technologies

This information helps us improve our website performance, user experience, and marketing analytics.

Payment Information

We do not store complete credit card numbers.
Payments are securely processed through third-party providers such as Wix Payments or other approved processors, using their encryption and compliance standards.

2. How We Use Your Information

We use your information for purposes including:

Processing and fulfilling orders
Communicating updates, order confirmations, and shipping notifications
Providing customer support
Improving website functionality and user experience
Preventing fraud and unauthorized transactions
Personalizing content and marketing (with your consent)
Complying with legal and regulatory requirements

We never sell your personal data to third parties.

3. Sharing Your Information

We may share your information with:

Service providers (e.g., payment processors, delivery carriers, analytics platforms)
Third-party tools integrated into our site (e.g., Wix services)
Legal authorities, if required by law
Marketing or analytics partners, only where legal consent is obtained

Each third-party provider uses your data only as needed to perform their role and follows their own privacy policies.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functions
Remember your preferences
Track analytics and site performance
Personalize content and shopping experience

You may disable cookies in your browser settings.
However, some website features may not function properly if cookies are disabled.

5. Data Security

We use industry-standard security measures to protect your data, including:

SSL encryption
Secure server hosting
Restricted access to personal information
Encrypted payment processing

While we take all reasonable precautions, no method of transmission or storage is 100% secure.

6. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Support customer service needs
Meet legal and regulatory obligations
Maintain business records

You may request deletion of your data at any time, subject to legal and operational exceptions.

7. Your Rights (PIPEDA, GDPR-Aligned, & Québec Law 25)

Depending on your location, you may have the right to:

Access personal information we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your personal information
Withdraw consent for marketing or data processing
Request details about how your information is used or shared

To make a request, contact us at info@cup-o.com.
We may need to verify your identity before processing your request.

8. Children’s Privacy

Our Service is not intended for children under 13, or under the age of majority in your province or country.
We do not knowingly collect personal information from minors without parental consent.
If we learn we have collected such information, we will delete it promptly.

9. Third-Party Services & External Links

Our website may include links to third-party sites or services.
We are not responsible for the content, security, or privacy practices of those websites.
We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time.
When changes are made, the “Last Updated” date at the top of this page will be revised.
Continued use of our website after changes are posted constitutes acceptance of the updated Policy.