Thank you for choosing CUP'O Coffee Inc.

We’re committed to delivering high-quality coffee beverages you can enjoy with confidence.

Please take a moment to review our Return Policy before completing your purchase.

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1. All Sales Are Final

Because our products are perishable beverages, all sales are final.

• We do not accept returns or exchanges.

• Orders cannot be changed, refunded, or cancelled once completed.

• Please double-check your order details, product selection, quantity, and shipping address before checkout.

 

This policy follows industry standards for food and beverage items.

 

2. Damaged or Defective Orders

Your satisfaction is important to us.
If your order arrives damaged, leaking, spoiled, or defective:

You must contact us within 48 hours of delivery at info@cup-o.com.

 

Please include:

• Your order number

• Clear photos of the damaged/defective product

• Photos of all packaging materials

 

Once reviewed, we may offer a replacement or refund at our discretion.

Requests submitted after the 48-hour window may not be eligible due to the perishable nature of our products.

 

3. Shipping & Delivery Considerations

Shipping rates and estimated delivery times are shown at checkout.
Actual delivery times may vary due to courier delays, weather, or other logistics factors outside our control.

 

We are not responsible for:

• Delivery delays once the order has been handed to the carrier

• Packages marked “Delivered” but not received (carriers must be contacted directly)

• Orders shipped to an incorrect address provided by the customer

 

4. Product Information & Small-Batch Variations

As a small-batch producer, minor variations may occur in:

• Color

• Flavor

• Texture

• Packaging appearance

 

Such natural variations do not qualify as defects and are not eligible for returns or refunds.

 

5. Incorrect, Incomplete, or Undeliverable Addresses

Customers are responsible for providing accurate shipping information.

If a package is returned to us due to an incorrect or incomplete address:

• We may offer to re-ship the order at the customer’s expense

• If re-shipping is not requested, the order may be cancelled without refund, due to the perishable nature of the product

 

6. Pickup Orders (If Applicable)

For local pickup orders:

• You will receive a “Ready for Pickup” notification.

• If the order is not collected within the pickup window, please contact us immediately.

• If we do not hear from you within 48 hours after the pickup window expires, the order may be cancelled.

• Consumable items not picked up within this timeframe may not be eligible for replacement.

 

7. Contact Information

If you have any questions or need assistance with a damaged or defective order, please reach out:

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CUP'O Coffee Inc.

Email: info@cupo-coffee.com

Address: 102-3800 rue St-Patrick, Montréal, QC, H4E 1A4​

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Last Updated: 27 November 2025