top of page

Shipping Policy

Thank you for shopping with CUP’O Coffee Inc. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

​

1. Order Processing Time

  • Orders are processed within 1–3 business days.

  • Processing may take longer during holidays, promotions, or high-volume periods.

  • Orders are not processed on weekends or statutory holidays.

  • You will receive an order confirmation email once your purchase is submitted.

 

2. Shipping Availability — Canada Only

CUP’O Coffee Inc. ships exclusively within Canada. We do not ship to the United States or any international destinations.

Our website only accepts Canadian shipping addresses and orders cannot be completed with an international address.

In the rare event an international order bypasses checkout restrictions, it will be cancelled and refunded.”

​

3. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on:

  • Destination

  • Package weight

  • Courier rates
     

Estimated delivery timelines:

  • Local / Regional: 2–5 business days

  • National (Rest of Canada): 3–10 business days

 

All delivery timelines are estimates only and depend on the carrier.
CUP’O Coffee Inc. cannot guarantee delivery dates.

​

4. Tracking Information

Once your order ships, you will receive a shipping confirmation email containing:

  • Tracking number

  • Carrier details

  • Tracking link

 

Tracking updates may require 24–48 hours to appear after shipment.

 

5. Incorrect or Undeliverable Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.
If an order is returned to us due to an incorrect, incomplete, or undeliverable address:

  • Additional shipping fees may apply to resend the package.

  • If the customer chooses not to re-ship the order, a refund may be issued minus the original shipping costs and any additional processing costs incurred by CUP’O Coffee Inc. (including carrier return fees, handling fees, or administrative processing costs).
     

CUP’O Coffee Inc. is not responsible for delivery delays or losses resulting from incorrect address information provided by the customer.

 

6. Lost, Stolen, or Delayed Packages

Once a package has been handed to the carrier:

  • CUP’O Coffee Inc. is not liable for lost, stolen, delayed, or misdelivered packages.

  • If a package is marked “Delivered” but not received, please contact the carrier directly to open a claim.

  • We will provide support and documentation if needed, but the carrier is responsible for the investigation.

 

This follows standard Canadian carrier policy (Canada Post, Purolator, UPS, FedEx).

​

7. Shipping Damage

If your package arrives damaged:

  1. Take clear photos of the damaged items and packaging.

  2. Keep all packaging materials.

  3. Contact us within 48 hours of delivery at info@cup-o.com.

 

We will review your claim and may offer a replacement, refund, or store credit, depending on the situation.

 

8. Order Changes or Cancellations

To request an order modification or cancellation, contact us immediately at info@cup-o.com.

  • If your order has not yet shipped, we will do our best to assist.

  • Once an order has shipped, we are unable to cancel or make changes.

​

9. Local Pickup

CUP’O Coffee Inc. offers free local pickup at our designated pickup location:

102-3800 rue St-Patrick, Montréal, QC, H4E 1A4
Pickup Hours: Monday to Friday 13:00 to 17:00

 

How Pickup Works

  • You will receive a “Ready for Pickup” email when your order is prepared.

  • Please wait for this notification before arriving.

  • A digital or printed order confirmation may be required for verification.

 

Pickup Window

Orders must be picked up within [Insert X Days — typically 7 days] of the pickup notification.
If not collected, CUP’O Coffee Inc. may:

  • Cancel and refund the order minus handling or processing fees, or

  • Contact you to arrange an alternative pickup time.

 

Pickup by Another Person

If someone else is picking up your order, you must notify us in advance with:

  • Their full name

  • Your order number

  • Any additional verification we require

 

Missed or Failed Pickups

If you’re unable to pick up your order on time, no worries, just send us a quick email at info@cup-o.com,

and we’ll be happy to help arrange a new pickup time.

​

If we don’t hear from you within 48 hours after your pickup window expires, your order may be cancelled without refund.
Consumable items that are not picked up within this timeframe may not be eligible for replacement or re-pickup.

We kindly encourage customers to reach out as soon as possible so we can help find the best solution.

 

Damage on Pickup Orders

Please inspect your order at pickup.
Any concerns must be reported within 48 hours.

 

9. Contact Information

For shipping-related questions or assistance, please contact us:

​

CUP'O Coffee Inc.

Email: info@cupo-coffee.com

Address: 102-3800 rue St-Patrick, Montréal, QC, H4E 1A4​

​

Last Updated: 27 November 2025

bottom of page